At TwinRed we do our best to ensure our network is compliant and safe, however if you believe a website is infected with malware or an ad is malicious, please report it to us sending an email to support@twinred.com with the following information so we can take all the necessary action in the shortest possible time:

  • Date & Time of the incident
  • Description of the incident (user behaviour, malware alert, abusive ad, non-compliant ad,……)
  • Problematic URL
  • Country where the user was connected when the incident happened
  • Device
  • OS
  • Browser
  • Relevant screenshots (from the complaining end-user, from the antivirus, …….)

We also suggest you to use the following link that will list all ad ID’s that we have detected as running on your device: https://ui.twinred.com/history/index. Please note that this link must be triggered on the exact device and browser where the problematic ad appeared.